Coping with Agression Course Details
Available Courses
- At Home
- CPR & AED
-
First Aid
-
First Aid At Work Annual Refresher
-
First Aid At Work
-
First Aid at Work Requalification
-
Emergency First Aid at Work
-
Paediatric 12 Hour Adult, Infant, Child First Aid
-
Paediatric First Aid
-
Pet First Aid
-
First Aid Plus
-
Blended Paediatric 12 Hour Adult, Infant, Child First Aid DAY 2
-
Sports First Aid
-
Family First Aid
-
Oxygen for First Aid
-
Diabetes Awareness
-
Anaphylaxis Awareness
-
Outdoor Pursuits 16 Hour First Aid
-
Outdoor Pursuits First Aid
-
AED
-
CPR/Basic Life Support
-
50 plus First Aid
-
Student First Aid
-
EFAW Drivers
-
Epilepsy Awareness and Administration of Rectal Diazepam
-
- First Aid at Work
- HR
-
Medical
-
Medications
-
Palliative Care
-
Safer Handling of Medicines
-
Autism
-
Dementia Care
-
Diet and Nutrition
-
Epilepsy Care
-
Infection Control
-
Diabetes Awareness
-
Anaphylaxis Awareness
-
Mandatory 5 Care Training
-
Leadership
-
Mental Capacity Act
-
Data Protection
-
Risk Assessment
-
Safeguarding of Vulnerable Adults
-
Staff Induction
-
Supervising Staff
-
Challenging Behaviour
-
Coping with Agression
-
Epilepsy Awareness and Administration of Rectal Diazepam
-
- Other Health & Safety
- Paediatric
Coping with Agression
Coping with Aggression is delivered over a full day. The course aims are to provide learners with an understanding of possible reasons behind aggressive behaviour, briefly look at the legal implications of managing aggressive behaviour in a care setting, and teach possible strategies for managing aggressive behaviours. By the end of this session, candidates will be aware of what constitutes aggression; recognise the common signs of aggression, including body language and tone of voice; understand some of the common causes of aggression; understand and implement techniques to manage aggression in others; implement basic procedures for personal safety in the workplace and off-site; be aware of the importance of accurately and appropriately recording aggression; and have an understanding of the legal implications of aggression.
Coping with Agression Curriculum Includes:
-
Unit 1
- Violence in the Workplace
- The Law
- Risk Assessment
- Basic procedures for the workplace
- Basic procedures for working off site
- Reporting procedures
- The Effects of Stress
-
Unit 2
- Personal Safety
- The law on self-defence
- Positioning for a quick getaway
- Being prepared for a sudden attack
- Keeping a safe distance
- Personal boundaries
-
Unit 3
- Understanding others
- The four main reasons why people become aggressive
- Body language
- Tone of voice
-
Unit 4
- How to influence others
- Language skills
- Separating the people from the problem
- The most unhelpful words
-
Unit 5
- Strategies and Techniques for diffusing and containing aggression
- Invalidating the expectation
- Doing the unexpected
- The Pressure Valve
- Pacing and Leading



